Terms & Privacy
Terms & Conditions & Privacy Policy
Please review our booking policies and data privacy commitments before exploring Lombok with Travoscape.
Terms & Conditions
By booking a tour with Travoscape, you agree to the following Terms & Conditions:
1. Booking & Payment
- All bookings are subject to availability.
- A booking is confirmed only after payment or deposit has been received (if applicable).
- The remaining balance, if any, must be settled before the tour begins.
2. Tour Schedule
- Tour itineraries are provided as a guide and may be adjusted due to weather conditions, traffic, local events, operational requirements, or unforeseen circumstances.
- Travoscape will always strive to provide an experience equivalent to the original itinerary whenever adjustments are necessary.
3. Hotel Pickup
- Complimentary hotel pickup and drop-off are available within designated service areas.
- Additional charges may apply for pickups outside the standard coverage area.
4. Guest Responsibility
- Guests are responsible for providing accurate booking information.
- Guests must be ready at the agreed pickup location on time.
- Guests are expected to follow all instructions provided by the driver, guide, and boat crew.
- Travoscape is not responsible for lost, stolen, or damaged personal belongings.
5. Weather & Force Majeure
- Tours may be modified, postponed, or cancelled due to severe weather, natural disasters, government regulations, port authority restrictions, or other circumstances beyond Travoscape’s control.
- Guest safety will always be our highest priority.
6. Boat Transportation & Marine Activities
- For tours involving boat transportation, island hopping, snorkeling, or other marine activities, safety decisions are made by the Boat Captain (Boat Master).
- The Boat Captain has full authority to determine whether sea conditions are safe for navigation and water activities.
- If weather or sea conditions are considered unsafe—including high waves, strong currents, poor visibility, or unfavorable tides—the Boat Captain may decide to:
- Skip one or more destinations or islands.
- Modify the boat route.
- Delay or reschedule the departure.
- Cancel snorkeling or other water activities.
- Return to the harbor earlier than planned.
- All decisions made by the Boat Captain are final and must be respected by all guests.
- No refunds will be provided for itinerary changes resulting from weather conditions or safety considerations beyond Travoscape’s control.
- Whenever possible, Travoscape will provide reasonable alternative destinations or activities to ensure the best possible experience.
7. Health & Safety
- Guests should ensure they are physically fit to participate in the selected activities.
- Please inform Travoscape in advance of any medical conditions, allergies, pregnancy, mobility limitations, or special requirements.
8. Liability
- Travoscape works with trusted local transportation providers, boat operators, and activity partners.
- While every reasonable effort is made to ensure guest safety, Travoscape shall not be held liable for injury, illness, delays, additional expenses, loss, or damage resulting from circumstances beyond our reasonable control.
9. Changes by Guests
- Requests to modify confirmed bookings are subject to availability.
- Additional charges may apply depending on the requested changes.
10. Acceptance
- By confirming a booking with Travoscape, guests acknowledge that they have read, understood, and agreed to these Terms & Conditions.
Privacy Policy
At Travoscape, we value your privacy and are committed to protecting your personal information.
1. Information We Collect
- Full name
- Email address
- Phone number or WhatsApp number
- Nationality
- Hotel or pickup location
- Tour preferences and booking details
- Any additional information you voluntarily provide
2. How We Use Your Information
We use your information to:
- Process and manage your bookings.
- Arrange transportation, guides, and tour activities.
- Contact you regarding your reservation.
- Respond to inquiries and customer support requests.
- Improve our services and customer experience.
- Comply with applicable legal obligations.
3. Sharing Your Information
- We only share your personal information when necessary to deliver our services.
- Your information may be shared with trusted local partners such as drivers, tour guides, boat operators, and activity providers solely for the purpose of operating your booked tour.
- We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Payment Information
- Travoscape does not store your payment card information.
- Payments are processed through secure third-party payment providers when applicable.
5. Data Security
- We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.
- While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.
6. Cookies
- Our website may use cookies and similar technologies to improve website performance, analyze visitor behavior, and enhance your browsing experience.
- You may disable cookies through your browser settings, although some website features may not function properly.
7. Third-Party Services
- Our website may contain links to third-party websites or booking platforms.
- Travoscape is not responsible for the privacy practices or content of external websites.
8. Data Retention
- We retain personal information only for as long as necessary to fulfill booking services, comply with legal obligations, resolve disputes, and improve our operations.
- When no longer required, your information will be securely deleted or anonymized where reasonably practicable.
9. Your Rights
You have the right to:
- Request access to your personal information.
- Request corrections to inaccurate information.
- Request deletion of your personal information where legally permitted.
- Withdraw consent for future communications.
To exercise these rights, please contact us using the details below.
10. Changes to This Privacy Policy
- Travoscape may update this Privacy Policy from time to time.
- Any changes will become effective once published on our website.
11. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us: Travoscape
- Email: info@travoscape.com
- WhatsApp: +62 851 10520 266
Have Questions About Our Policies?
Our travel curators are happy to provide complete details so you can plan your journey with total peace of mind.